Payment Policy
Accepted Methods of Payment
• Credit Card (Visa, Master Card) – Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded within 7 days.
• Cash On Collection – You are welcome to pay with cash when you collect your order but unfortunately can’t pay with cash when we deliver as we use a courier service for this.
• If you require a stamp to be custom made we will require payment with approved artwork before we start the order.
• EFT – Standard Bank, Rosebank Branch: 004305, Current Account: 002023385. Please send proof of payment to +27 11 444 7210
Shipping Policy
All orders are shipped within 3 days, Monday – Friday 8am – 4pm. But we usually do get them off to you the same day payment is made.
Option 1 – We use a courier service for all our deliveries. The rate is calculated depending on the area of delivery.
Option 2 – Orders can be collected from our offices Monday to Thursday 8:30am to 4:00pm and Friday 8:30am to 3pm.
For orders outside of SA boarder we use FedEx and charge a different rate depending on the area. Please request a quote before placing an order from outside of SA.
Returns, Refunds and Exchanges Policy
Jax Classics is committed to excellence. All orders are double checked and inspected, to ensure that your order is up to expectation. If for any reason, you are not satisfied with your purchase, we offer a return or exchange policy, within 7 day of purchase date.
How To Return An Item
Your item must be returned in its original unused condition. Unless there is a manufacturer defect, you must return the item within 7 days of your purchase. Include in your package a signed letter stating the reason for your return, and the original invoice. All return shipping cost to be paid for by the customer. If it’s our error Jax will cover the shipping costs.
Mail your returning item to:
Jax Classics cc
P.O.Box 1519
Kelvin
2054
Return Exceptions
Items cannot be returned if they are used, damaged, torn, altered in anyway or not in a like new condition to be resold. Custom products cannot be returned, as artwork will be approved prior to manufacturing of them.
Handling Fee for retuned items
All orders are subject to a 10% handling fee, this will be deducted from your refund. We do not refund the original posting fee that you paid on the order.
Refunds
You will be refunded within 7 days from receiving the stock back. Please ensure you provide us with your banking details. If paid via credit card the refund will be done to your card.
Exchanges
If your item/s are in like new condition, you may exchange them for a different size or colour. You will not be subject to a handling fee in this case, but you still will have to pay another courier fee .
PRIVACY NOTICE
What information do we collect?
We collect information from your when you register on our site, fill out a form or place an order.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– to personalise your experience with us, improve our website and customer service to you.
– to send periodic emails – we may send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product information, etc
Note: if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you provide your personal information.
Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe that releasing it is appropriate to comply with the law, enforce our site policies, and protect ours or others rights, property or safety.
Your consent
By using our site, you consent to our privacy policy. If we decide to change our policy, we will post those changes on this page.
